Individuals and companies that own the rights to certain intellectual property protected by copyright or trademark have the legal right to limit the ways in which that intellectual property can be used by others.

Over the last several years, many owners of copyrights and trademarks have contacted TurboSquid to request that we remove from the site any models that depict their trademarked or copyrighted intellectual property. Because TurboSquid complies with the Digital Millennium Copyright Act, we take the affected models offline when we receive a takedown notice from rights holders. You can see a complete list of takedown notices we have received here: http://www.turbosquid.com/restrictedcontent

In some cases, it is possible to sell models depicting trademarked and copyrighted materials if the models are sold under an Editorial Royalty Free License. The Editorial Royalty Free License allows purchased models to be used for news-related purposes, for example, but not for commercial projects. We encourage you to read the FAQ about our Editorial License here: http://support.turbosquid.com/entries/171069-editorial-royalty-free-license-frequently-asked-questions#Edlicense

After you have read about the Editorial License, you may want to review your product(s) that we have taken offline to see if it might be appropriate to offer them under an Editorial License. If so, you can put your models back online by following the instructions.

Certain products may depict restricted content that is only available under the Editorial License type, you will need to change the license type for your product before you are able to activate the content.

To do this, log in to your Falling Pixel account and select Edit Assets from the menu bar.

Assets that are currently offline will display a crossed out red circle in the status column. To activate a product click on the product thumbnail or the item name. 

Products that depict restricted intellectual property, for example models that depict copyrighted or trademarked materials, will display a warning message above the “activate” and “preview” page buttons. 

We currently do not allow you to activate a model that depicts restricted intellectual property if the product is listed under a Standard Royalty Free license. If you would like to put the model back online under an Editorial Royalty Free License, please select that license type for the product.

Falling Pixel accepts a large range of formats, some formats may be prohibited on Falling Pixel including any executable files. If you wish to post a format that is not supported you can contact us and we will review the file.

Yes. You can generate your own purchase invoice from the transactions area of your Falling Pixel account. To do this navigate to the "Create purchase reciept" box and enter in the dates in which your transaction(s) occured, you will then be taken to the invoice page complete with your transaction information.

Since trading we have helped thousands of customers to source ready-made 3D content, our customers come from very diverse industry sectors, these include:

Digital
Design
Marketing and Advertising
Public Relations
TV & Film
Animation
Publishing
Architecture

Utilising ready-made 3D content can save a great deal of time and indeed money in the creative development process.

Many studios do not have the necessary budget to employ large in-house teams of 3D artists to facilitate these developments and this puts a big demand on the studio. Not only this, 3D development can very challenging and is a difficult art form to master.  

Modelling a vehicle will often be a very different workflow to modelling organic objects such as characters. Not every artist has the necessary skill to do both well, again this can be challenging, especially for smaller studios.

3D models are a powerful digital medium; the content can be manipulated, positioned and rendered in very high resolution. The content can be integrated into existing projects for use as hero piece, background object and anything in-between, due to this there is a large number of individuals, companies and organisations who are interested in purchasing 3D models for use in visual projects.

3D models are used in a diverse range of projects, below is a list of a few common examples:

Architectural visualisations
Computer Games
Motion Graphics
TV Advertising 
Medical Training
Simulations
Book Illustrations
3D printing

You can contact our support staff using our contact form or alternatively you can contact our support team directly:support@fallingpixel.com. We will endeavour to contact you within 24 hours.

If you would like to speak to us via phone we can be accessed between 9am and 5pm (CST).

Telephone: +1 (504) 525-0990

If you would like more information about Falling Pixel, including our office addresses and registered company number please visit out company page.

Formerly based in the UK with two offices located in Manchester, England and Colwyn Bay, North Wales, we are pleased to announce our move to New Orleans, Louisiana, USA. Please visit our about page for more information.

Products purchased are royalty-free, non-exclusive and non-transferable unless otherwise stated in the product description. The license allows you to include products in any commercial or non-commercial final product where the original files and content are not accessible. Examples of this include but are not limited to:

• Printed media (in an article, magazine, published book etc).
• Computer games
• Computer simulations
• Rendered animations.
• Within video productions.
• Real-time or rendered fly throughs.
• Visual presentations.
• Interactive content
• Output as a physical 3D printed model.
• Other rendered visualisations.

For more information please see our End User License Agreement. If you would like to contact us regarding your planned usuage of the model or would like to inquire about a particular usage please direct questions to our support department.

Absolutely not! Falling Pixel takes your privacy very seriously and will never pass on your information to any third parties.

For more information see our privacy policy.

Falling Pixel will never ask for your password. If you suspect any mail fraud please forward the email to support@fallingpixel.com, with the subject: 'EMF'

You can choose between cheque, PayPal or bank transfer. Please note that cheque amount will be converted from Euros to Great British Pounds and bank transfers will be subject to a 17.50 Great British Pounds administration fee.

Click here for more information on PayPal payments.

Falling Pixel awards sellers a base royalty of 40% and a sliding scale between 50% - 60% royalties for members of the TurboSquid SquidGuild exclusivity agreement.

Yes. Your account and your personal information can be removed from our system, sales data and your user account number will be kept in our system for referencing purposes. If you have any products listed on Falling Pixel these will be automatically removed.

Please note that after deletion your information will be irrecoverable and you will not have access to download any purchased content.

Please contact our support team regarding any account removals.

Click the forgotten password link on the login/register page, you will then be asked to enter in your registered e-mail address. Once submitted you will recieve an e-mail to your registered account detailing your username and password. We cannot access your original password as this is encrypted in our database.

If you do not recieve a verification e-mail from us you can contact our support team from your registered e-mail and we will verify your account.

Please contact Falling Pixel support from your registered e-mail address and our support staff will notify you of your username.

Yes, you can. Please contact our support department regarding this request.

To remove products log in to your account and go to the "Edit Assets" area in the member area, from here click the delete button next to the product you wish to remove. Please note that removed products can be retrieved up to 24 hours after deletion, after this time the products will not be removed permanantely from our servers.

Products can be retrieved up to 24 hours after deletion, after this time the product will be permanantly removed. Please contact our support team if you require a product to be retrieved: support@fallingpixel.com.

Simply log in and go to your member area. Click on the 'Edit Assets' tab. From here simply uncheck the box under the Asset On/Off column, this will mean that it is no longer active and people will not be able to purchase your products.

For cash out requests equal to or over €100: We will remove any PayPal fees on your behalf. You will receieve the full value of the cash out balance.

For payments under €100: PayPal will typically take a fee for recieving payments, the standard rate is currently 3.4% at the time of writing. For a full list of PayPal's rates please navigate to the transaction fees area of the PayPal website.

You will receive your available balance on a monthly basis unless you have chosen to cash out your royalties before the monthly processing date. The date of processing will be displayed in your Falling Pixel accounts area.

The available balance is calculated as your total royalties earned before the 1st of the current month. All other funds will be pending until cleared.

Royalties may be subject to withholding depending on your current tax status and home country. Only payments made by US customers will be subject to this withholding rate. All payments are converted to USD and sent to the account we have stored on file at the time of processing.

Please allow up to 72 hours for PayPal payments to be sent and 14 working days for cheque postage and bank transfers.

You available balance consists of any royalties earned before the 1st of the current month. Any royalties earned in the current month will be pending and made available on the 1st of the next month.

You available balance consists of any royalties earned before the 1st of the current month. Any royalties earned in the current month will be pending and made available on the 1st of the next month.

We take these matters very seriously, please use our product report form immediately. Please provide as much detail as possible when submitting the claim to us. It is our policy to remove products any products pending further investigation, products will only be re-activated if we are satisfied that the artist is the copyright owner of the product.

We currently accept Visa, MasterCard, Maestro, Solo and Swtich. We also accept payments through PayPal. If you would like to discuss an alternative method of payment please e-mail our accounts team.

Yes. If a product description does not match the product in question or the product listing is misleading and we cannot correct these issues then you will be entitled to a refund. For more information see our refund policy.

Yes. If you cannot find what you are looking for then you can request custom content. We work to ensure the content is created within your budget and within your deadline. For more information see our 3DRequest service page.

No. All products on the Falling Pixel marketplace are provided royalty free unless otherwise stated in the product description. Please read our EULA for more information.

Yes. We endeavour to provide products in the format you require and are able to convert to many popular formats. Please contact us before purchase and we will assess your requirements and determine if the conversion is possible. This service is provided free of charge.

Yes, we accept PayPal payments. Please click the Pay With PayPal link in the checkout area.

Tthe item will be available in your member area, clicking the download link will give you access to all the associated product files. If for any reason that the assets is not available to you after confirming that the payment has been received you can contact the support team and we will add the product to your account.

Your IRS information should be submitted to TurboSquid, Inc, who will process these documents accordingly. For payments made by customers to Falling Pixel from outside of the US you will not be subject to any witholding tax by the IRS.

The team at Falling Pixel chooses Featured Artists based on the quality and interest surrounding those assets.

Falling Pixel takes an extremely competitive percentage to cover the costs involved in hosting, marketing, selling, future upgrades of the site/service and other associated running costs. This ensures that all of our members receive the best possible service.

Please see our Selling Guide found here. If you have additional questions for selling your assets, you can contact our support team using our online form.

Yes. Buyers are granted the right to use the asset for all purposes other than to resell or repackage and do not gain the full copyright; at no point do you relinquish these rights to Falling Pixel or the end user. Please find more detailed information on this in our EULA.

Contact Falling Pixel as soon as possible via our contact form in the Support section. We take intellectual property theft and copyright law very seriously at Falling Pixel. If the asset is found to be breaking intelectual property laws, we will disable the product immediately and disable the member account involved. For information about your rights and our policies, please read our EULA.

We like to pride ourselves on the diversity and selection of high quality products available on Falling Pixel. We will routinely screen products and assure they are of acceptable quality, if they are found to be unacceptable we will e-mail you before removal to offer suggestions for improvement.

Only payments made by US customers will be subject to withholding tax, the rate of which will vary from 0% - 30% depending on your home country.

To read more information on the compliance with U.S. tax regulations please visit the withholding policy at TurboSquid