High Quality Content

Here at Falling Pixel we work hard to ensure content on our marketplace is high quality. We routinely screen products that are uploaded and will remove content that does not meet our quality guidelines. We also work with artists to improve the overall quality of the products uploaded.

When screening 3D content we try to ensure:

No triangulation issues are present
No pinching of geometry
Good use of the model topology and acceptable polygon count for content type
Limited or no N-Gons (5+ sided faces)
Provided textures do not have artefacts caused by heavy compression
Good quality UVW mapping with textures that map correctly to the model
Consistent normals with no back facing polygons
No holes in the mesh caused by unwelded vertices
No isolated / floating vertices

Unprecedented Support

We are committed to providing the highest level of support in the industry. We are highly knowledgeable of 3D software packages and are always available to answer your questions. Our support team will endeavour to respond to your questions in the quickest possible time and ensure that no questions go unanswered.

You can track your support questions using our online ticket tracking system, this also allows you to amend any support questions and receive updates directly to your inbox.

We also provide direct telephone support available Monday to Friday 9am - 5pm CST

Telephone: +1 (504) 525-0990


Site Support: Visit http://support.turbosquid.com and create and account for assistance.

Money Back Guarantee

Your satisfaction is really important to us and we endeavour to provide the highest level of service and quality.
We work very hard to ensure all products are described correctly, include all listed files and ensure products do not contain issues that will prevent you from using the content effectively.

In the event that you find a problem with the content, have found the description or product images or be misleading or are simply unsatisfied with the content then we will endeavour to correct the issues you have. If we are unable to correct these issues we will issue a full payment refund or exchange.

If you are unsure about a particular product and require further information we recommend that you contact our support team or send a product question directly to the product artist.

Please notify us within 7 days of purchase to be eligible for our full money back guarantee.

For more information please see our refund policy.

Format Conversion

We understand that 3D content is used in diverse ways and will be used in a large number of different software packages, for this reason we provide a completely free format conversion service on all products found on our marketplace.

We offer conversions to the most popular 3D formats these include:

3ds Max (.max)
AutoCAD Drawing Interchange (.dxf)
Autodesk 3D Studio (.3ds)
Autodesk FBX (.fbx)
TrueSpace Object (.cob)
CINEMA 4D(.c4d)
Collada (.dae)
Direct X (.x)
Google SketchUp (.skp)
LightWave 3D (.lwo + .lws)
Maya ASCII and Binary (.ma + .mb)
OpenFlight (.flt)
Rhinoceros 3D (.3dm)
Silo (.sia)
SOFTIMAGE XSI (.xsi)
Stereolithography (.stl)
VRML (.wrl + .vrml)
Wavefront Object (.obj)

You will find the current software compatibility of a product found on the right hand pane of the product pages.

If the software version is not available please contact us before purchase and we will endeavour to convert this to a format that is compatible with your native 3D or CAD software package.

Up to 60% Royalties

We reward our artists with a 40% base royalty rate on products sold through our marketplace. Members of the TurboSquid SquidGuild will be eligible for royalties ranging from 50% to 60% based on sales made between our partner sites. For more information on the TurboSquid SquidGuild please see: http://www.turbosquid.com/SquidGuild


Other sales benefits on Falling Pixel include:

Instant e-mail sales notification
Request your royalties at any time
Converse with customers using our messaging system
Track number of product views and sales in real-time
Multiple payment options available

If you have any questions about becoming a seller or you would like to become an exclusive seller on Falling Pixel please contact our support team.

Save Time and Money

At Falling Pixel we are committed to helping our customers save time and money.

Products on Falling Pixel are available for immediate download upon purchase, unless otherwise stated, and could save you hundreds of hours in modelling and development time.

A typical product on Falling Pixel will take a professional artist approximately 40 - 50 hours to create will cost an average of 75 Euros.

We challenge anyone to find a more cost and time effective way of sourcing 3D content.

Lifetime Downloads

We offer our customers unlimited product downloads for the lifetime of the content listing being available on our site.

You will have access to future listing updates, including additional file updates and file uploads, this service is provided at no additional cost.

Multiple Currency Types

On Falling Pixel we save you the time working out currency conversions.
We offer the ability for our customers browse and purchase products in 3 different currency types, these include:

Great British Pounds
United States Dollars
Euros

These currency types are accessible by clicking the flag icons located in the header of our site pages.

Secure Service

Our secure service pages are protected by a 256-bit, high grade extended validation secure socket layer certificate provided by RapidSSL and GeoTrust, Inc., a leader in online security.

At Falling Pixel we offer a $250,000 website identity assurance warranty, ensuring that our site has been validated and is authentic.

Payments through Falling Pixel are secure and authenticated using Verified by VISA and MasterCard SecureCode services to ensure the highest level of fraud protection.

Payments are made through a secure payment gateway and no sensitive payment data is stored during this process.

Falling Pixel is fully PCI DSS compliant. For more information please see the PCI security standards website.

If you would like more information about our commitment to providing a secure service please contact us.

Ask Product Questions

Do you have a question you would like to ask about a particular product? At Falling Pixel we allow you to send product questions directly to the product author.

On each product page you will find an "Ask A Question" area where you can pose any question to the product artist.

Responses from product artists will be sent directly to your registered e-mail address and you can reply back and keep track of questions and answers using our internal message system found in your Falling Pixel member area.