On March 10, 2011, Falling Pixel announced that we had joined forces with leading stock 3D site TurboSquid.
Falling Pixel support is now managed by TurboSquid. As such, please visit http://support.turbosquid.com. You will need to create a TurboSquid account, if you do not already have one. Then you can create a support ticket to receive assistance. Otherwise you can contact us through live chat for help.